eResource has been a leader in Computer Based Telephony (CBT), PBX and VOIP sales, installation and service for over 15 years. By partnering with "Best of Breed" manufacturers, we have the ability to provide highly scalable, reliable, and cost effective solutions - backed by our commitment to quality service.

CBT

Modern phone system manufacturers have turned to server based systems that provide higher reliability, fault tolerance and scalability over traditional hardware based systems. With this server based approach comes the ability to integrate our systems with your existing customer databases, provide customized desktop applications that integrate with your telephone system, and more in-depth call detail metrics.

Increase productivity and customer satisfaction by using these metrics to calculate heavy call periods, calculate call completion, and adjust your staffing.

PBX

Our Small Office PBX systems are designed with efficiency and usability in mind. Systems start a small as 2 trunks(incoming lines) and 4 extensions to 8 trunks and 32 extensions. Add the flexibility of Voice over IP (VoIP) to link with telecommuters and remote offices. The systems include voicemail and automated attendant features built in. Everything is inclusive, with no "bolt-ons" to buy just to get the features that you want.

VoIP

Voice over IP can replace traditional analog signaling, minimizing your long distance bills by utilizing your network to carry calls. You can now link remote offices via your internet connection and allow telecommuters to act as if they were at their desk extension over the same VPN that they use to connect to your computer network