A core belief of our Solution Centric philosophy is that your customers deserve to see and hear a consistency in how they communicate with you. Reward them with a consistent customer experience and you will be rewarded with happier customers who spend more money with you in the long run. From your call center's IVR to your website and wireless access, a consistent experience will increase customer satisfaction, reduce costs, and increase revenues.

eResource has significant advantages over other system integrators because we view your self-service solution as more than an IVR solution. Our broader view consists of your call center's live body interaction with your customers, your speech or touch-tone IVR applications, your website presence, and your customer's access to your website via wireless devices.

IVR

eResource created one of the first IVR systems in 1990 and has continued deploying IVR systems for over 15 years. By partnering with several IVR technology companies today, eResource offers a system to fit all requirements from small to very large, from Windows based to AIX and Lynx.

Speech

Telephony speech recognition is here to stay and if you have not yet adopted the technology, chances are you will. By providing a more natural IVR interface, speech recognition flattens out touch-tone menus, by allowing callers to speak their desires as if they were conversing with a person. The tangible benefits to your business are seen as a rise in call completion, reducing the cost to support call center attendants, and a rise in customer satisfaction. Through Directed Dialog and or Natural Language Understand (NLU) as a mixed initiative, eResource has the expertise to deliver world-class solutions that create real value to your company. eResource partners with several speech technology companies to provide the best engine to drive your speech applications.

CTI

Computer Telephony Integration (CTI) is a term that generally defines intelligent call transfers in a call center. Whether doing a simple screen pop of customer information based on ANI, to routing based on language preference or customer importance, you can be assured your solution will be designed to deliver the most efficient routing based on your call center's business model.

Internet

Your customer reach and your customer's user experience are no more visible then through your company's website. eResource provides a comprehensive offering for Internet self-service solutions. From site planning, and design to development, our experts will take your concept to fruition. eResource solutions exploit web-based technologies, such as Java, .NET, J2EE, XML, and SOAP.

eResource does not stop with traditional website creation. Today your customers are using wireless devices to access your Internet applications, or they are trying to access your Internet applications with these devices. The vast majority of these technology adapters have difficulty navigating sites with a smaller screen than what the site was designed for. Everyday a new device seems to appear on the market. How you handle these devices will have a direct effect on your company's success in driving revenue and keeping a high level of customer satisfaction. The eResource Solution Centricity way of looking at your self-service applications encompasses all aspects of your company's customer-facing applications. No other systems integrator offers expertise in all areas.